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At Jayasak Ceylon, we are committed to providing quality Ceylon food products with trusted service. This Refund and Returns Policy explains how returns, exchanges, cancellations, and refunds are handled for purchases made through our website.
Once an order is placed through our website, customers will receive an order confirmation with the selected products, quantities, billing details, and delivery information.
Please check your order details carefully before completing payment. If you notice any mistake after placing the order, contact us as soon as possible.
Due to the nature of food products, returns are only accepted under specific conditions.
We may accept a return if:
The wrong product was delivered
The product was damaged during delivery
The product was expired at the time of delivery
The delivered item is different from the confirmed order
The product package was opened or damaged before receiving
Products must be returned in their original condition, unused, unopened, and with original packaging where applicable.
For safety and hygiene reasons, we do not accept returns for:
Opened food products
Used products
Products damaged after delivery
Items returned without proper proof of purchase
Products affected by incorrect storage after delivery
Custom, bulk, or special order items unless damaged or incorrect
Refunds will be considered after reviewing the issue and verifying the returned product or order concern.
If approved, the refund may be processed through the original payment method or another agreed method. Refund processing time may depend on the payment gateway, bank, or payment provider.
Delivery charges may not be refundable unless the return is due to an error from Jayasak Ceylon.
If you receive a damaged, incorrect, or missing product, please contact us within 24–48 hours of delivery.
Please provide:
Order number
Customer name
Photos of the damaged or incorrect product
Photos of the packaging
Clear explanation of the issue
After reviewing the details, we may offer a replacement, refund, or suitable solution.
Orders can be cancelled only before they are processed, packed, or dispatched.
Once an order has been dispatched, cancellation may not be possible. If you need to cancel an order, please contact us immediately after placing it.
Product exchanges may be accepted only if the delivered product is incorrect, damaged, or unsuitable due to an issue caused before delivery.
Exchanges are subject to product availability. If the same product is not available, we may offer a refund or alternative product option.
Our website may include inventory control features to show available stock. However, in rare cases, a product may become unavailable after an order is placed.
If this happens, we will contact the customer and offer one of the following options:
Replacement product
Order adjustment
Refund for unavailable item
Full order cancellation if required
Online payments are processed through a secure payment gateway. If a refund is approved, the refund may take several business days depending on the bank or payment provider.
Jayasak Ceylon is not responsible for delays caused by banks, card providers, or third-party payment systems.
For refund, return, cancellation, or order-related support, please contact us:
Jayasak Ceylon
Website: www.jayasakceylon.com
Email: enquiries@jayasakceylon.com
Email: jayasakceylon@gmail.com
WhatsApp: +44 74 065 4430 / +94 71 147 0381
Phone: +94 71 147 0381