Welcome to Jayasak Ceylon. By using our website, browsing our products, creating an account, adding items to the shopping cart, or placing an order, you agree to follow these Terms & Conditions.
Please read them carefully before using our website.
1. About Jayasak Ceylon
Jayasak Ceylon provides authentic Ceylon food products including cinnamon, coffee, Ceylon black pepper, dry food products, dry food powders, and Ceylon black coffee.
Our website is designed to help customers view products, check availability, add products to the shopping cart, place orders, and complete payments securely.
2. Use of Our Website
By using this website, you agree to:
Use the website only for lawful purposes Provide accurate personal, billing, and delivery information Avoid misuse of website features, forms, cart, checkout, or payment systems Not attempt to damage, hack, copy, or disrupt website functions Review product details carefully before placing an order
We reserve the right to restrict access or cancel orders if we detect misuse, false information, or suspicious activity.
3. Product Information
We aim to provide accurate product details, images, prices, descriptions, and availability. However, product appearance, packaging, weight, or availability may vary slightly depending on stock and supply.
Product images are for presentation purposes and may not always represent the exact final packaging.
4. Inventory & Stock Availability
Our website may include inventory control features to show product availability. However, stock levels may change due to demand, supplier updates, or technical delays.
If a product becomes unavailable after an order is placed, we may contact you to offer:
Replacement product Order adjustment Refund for unavailable product Full order cancellation if needed
5. Shopping Cart & Checkout
Customers can add products to the shopping cart, review selected items, adjust quantities, and proceed to checkout.
Before completing an order, please check:
Product name Quantity Price Delivery details Contact information Payment method
Jayasak Ceylon is not responsible for delays or delivery issues caused by incorrect customer details.
6. Payments
Online payments may be processed through a secure third-party payment gateway. By placing an order, you agree to pay the total amount shown at checkout, including product prices, delivery charges, and any applicable fees.
Jayasak Ceylon does not store full card details or sensitive banking information on the website.
Payment confirmation may depend on the bank, card provider, or payment gateway provider.
7. Order Confirmation
After placing an order, you may receive an order confirmation by email, phone, WhatsApp, or through the website.
An order is considered accepted only after payment confirmation and order verification.
We reserve the right to cancel or hold an order if:
Payment is not completed Product is unavailable Delivery details are incomplete Suspicious or incorrect information is provided The order cannot be fulfilled due to unavoidable circumstances
8. Delivery
Delivery times may vary depending on location, product availability, courier service, weather conditions, public holidays, or other external factors.
We will do our best to process and dispatch orders within a reasonable time. Delivery charges, if applicable, will be shown during checkout or communicated before confirmation.
9. Returns, Refunds & Cancellations
Returns, refunds, and cancellations are handled according to our Refund and Returns Policy.
Due to the nature of food products, returns are only accepted under specific conditions such as damaged, incorrect, expired, or wrongly delivered items.
Customers must contact us within the required time period after receiving the order.
10. Customer Responsibilities
Customers are responsible for:
Providing correct contact and delivery details Checking product details before ordering Storing food products correctly after delivery Contacting us quickly if there is an issue with the order Using products according to normal food safety and storage guidelines
11. Bulk Orders & Wholesale Inquiries
For bulk orders, wholesale purchases, or special product requests, customers are encouraged to contact us directly before placing an order.
Bulk order pricing, availability, delivery time, and payment terms may differ from standard online orders.
12. Website Content
All website content, including text, images, logo, graphics, product descriptions, and design elements, belongs to Jayasak Ceylon or its respective owners.
You may not copy, reproduce, modify, or use our content for commercial purposes without written permission.
13. Third-Party Services
Our website may use third-party services such as payment gateways, courier services, hosting providers, analytics tools, or social media links.
Jayasak Ceylon is not responsible for issues, delays, errors, or policies of third-party service providers.
14. Limitation of Liability
Jayasak Ceylon will not be responsible for indirect loss, delivery delays caused by third parties, technical website errors, payment gateway interruptions, or issues caused by incorrect customer information.
We always aim to provide accurate service, but website access and online services may occasionally be affected by maintenance or technical issues.
15. Changes to Terms & Conditions
We may update these Terms & Conditions from time to time. Any updates will be posted on this page.
By continuing to use the website after updates, you agree to the revised terms.
16. Contact Us
For any questions about these Terms & Conditions, online orders, product availability, shopping cart, inventory, or payment support, please contact us:
